Refund policy

At Enchante, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help! Please review our return and refund policy below.

1. Eligibility for Returns

You may return most items within 10 days of receiving your order, provided they are:

• Unused and in their original packaging
• Free from any damage or wear
• Accompanied by a receipt or proof of purchase

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Final sale items
• Personalized or custom-made products

3. Return Process

To initiate a return:

1. Contact our customer service team at enchantedoon@gmail.com to request a return authorization.
2. Pack the item securely in its original packaging, along with your receipt.
3. Ship the item to the address provided by our customer service team.

4. Return Shipping Costs

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and issuing a refund or replacement.

8. Contact Us

For any questions regarding our return and refund policy, please reach out to our customer service team at enchantedoon@gmail.com.

Thank you for shopping with Enchante! We appreciate your support and look forward to serving you again.