Shipping policy
1. Shipping Options
We offer various shipping methods to suit your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
2. Shipping Rates
Shipping rates are calculated at checkout based on your location and chosen shipping method. We occasionally offer free shipping promotions on orders over a certain amount.
3. Order Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or through the carrier's website.
5. International Shipping
We currently ship to select international locations. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer.
6. Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses. Please provide a physical address for delivery.
7. Delivery Issues
If your order is lost or damaged during transit, please contact us within 7 days of receiving your order confirmation. We will work with the shipping carrier to resolve the issue.
8. Contact Us
For any questions regarding shipping, please contact our customer service team at enchantedoon@gmail.com.
Thank you for choosing Enchante! We appreciate your business and look forward to serving you.